At The British Health Store, we are committed to maintaining the highest standards of journalism and providing our readers with accurate, fair, and unbiased information. We welcome feedback and take complaints seriously. This Editorial Complaints Policy outlines the process for addressing concerns regarding the content published on our website [thebritishhealthstore.com].
Submitting a Complaint
If you believe that we have breached our editorial standards in any way, please submit your complaint by email to [email protected]. In your email, include the following details:
- Your contact information: Full name, email address, and phone number.
- Nature of the complaint: Clearly outline the specific article or content, describing the aspects you find problematic.
- Grounds for complaint: Provide detailed reasons explaining why you believe the content breaches journalistic standards.
Upon receiving a complaint, our editorial team will conduct a thorough review of the concerns raised. We will:
- Acknowledge Receipt: You will receive an acknowledgment email within [X] business days of submitting your complaint.
- Investigation: Our editorial team will investigate the complaint, reviewing the content in question and evaluating it against our editorial standards.
- Resolution: We will provide a written response within [X] business days outlining the outcome of our investigation and any corrective actions taken.
Outcomes of the Review
If the complaint is deemed valid, we will take appropriate corrective actions, which may include content removal, edits, or other measures to address the concerns raised.
Not Valid Complaints
If, after investigation, we determine that the complaint is not valid, we will provide a detailed explanation for our decision.
If you are dissatisfied with the outcome of the initial review, you may request a further review by contacting our Editor-in-Chief at [email protected]. The Editor-in-Chief will conduct an additional review and provide a final decision.
For editorial complaints or to appeal a decision, please contact us at [email protected].
[Your Company Name]
[Your Registered Address]
[City, State, Zip Code]
Download Our Full Editorial Complaints Policy [here](link to download).
We appreciate your commitment to maintaining the integrity of journalism and value your feedback in helping us improve the quality of our content.